Latest news with #customer experience
Yahoo
2 days ago
- Business
- Yahoo
Weave Now Integrates with Neo
New integration unlocks powerful Weave features to improve client experiences LEHI, Utah, July 21, 2025--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one customer experience software platform for small and medium-sized healthcare businesses, today announced an integration with Neo, a leading cloud-based veterinary practice management software. This integration allows veterinarians to better manage their business through automation and optimization of tasks by unlocking the following Weave features: Appointment Reminders and Confirmation Writebacks: Weave sends automated appointment reminders to clients to help keep schedules full and writes back their confirmation status in both systems. Automated Data Sync: Keeps client contact and appointment information current in Weave with regular updates from the Neo database. Phones and Call Pop: Displays the client's profile when they call into the practice, enabling staff to know more about clients when they call and deliver more personalized communications. Vaccination Reminders: Automated text reminders help clients keep their pet's vaccinations up-to-date. Reviews: Weave Reviews makes it easy for an office to collect and monitor reviews on Google and Facebook. Missed-call Text: Never miss an opportunity with missed-call text messages whether you're away or busy with another client. Text Writebacks: Vet Text Writebacks will enable office staff to easily transfer a text message to the PMS so that no important information in their care is lost and proper care is given with the doctors. Weave empowers veterinary practices to attract, engage, and retain clients while streamlining operations and reducing administrative burdens. By providing intuitive tools that enhance communication and efficiency, Weave enables providers to focus on delivering exceptional care while building successful, patient-centered businesses. By streamlining payment processes with text-to-pay, online payments, and flexible options like payment plans, Weave accelerates collections, reduces write-offs, and improves practice profitability. To learn more about Weave's integration with IDEXX's Neo, visit About Weave Weave is the leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave's software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability. In the past year, Weave has been named an Inc. Power Partner, a G2 leader in Patient Relationship Management software and a Top 50 Product for Small Business. To learn more, visit View source version on Contacts Natalie HouseSenior Director of Content & Communicationspr@
Geeky Gadgets
3 days ago
- Business
- Geeky Gadgets
How to Add Smart AI Agents to Your Websites in 2025
Imagine this: a potential customer visits your website late at night with a pressing question. There's no one available to assist, and they leave, frustrated, never to return. Now, picture the same scenario, but this time, a smart AI agent instantly answers their query, schedules a follow-up, or even processes their purchase—all within seconds. In 2025, this isn't just a futuristic dream; it's the new standard for businesses that want to stay competitive. With AI agents becoming more intuitive and accessible than ever, integrating one into your website is no longer a luxury—it's a necessity. But how do you ensure your AI agent doesn't just exist but truly improves your customer experience? In this step-by-step guide by Skill Leap AI, you'll uncover how to seamlessly add a smart AI agent to your website, from building a robust knowledge base to embedding it with user-friendly tools. Along the way, you'll learn how to select the right AI model, refine its capabilities, and integrate it with platforms like Slack or Stripe for enhanced functionality. Whether you're looking to streamline operations or create a more engaging digital presence, this guide will equip you with actionable insights to make it happen. By the end, you'll not only understand the technical process but also the strategic value of deploying an AI agent that truly works for your business and your users. After all, the future of online interaction is here—are you ready to embrace it? Integrating AI Agents into Websites What is an AI Agent? An AI agent is a virtual assistant powered by artificial intelligence, designed to perform specific tasks and interact with users in a conversational manner. It uses a knowledge base, executes predefined actions, and integrates with external tools like calendars, payment systems, or customer relationship management (CRM) platforms. By automating repetitive tasks, an AI agent can significantly enhance efficiency and customer satisfaction. For example, an AI agent can: Answer frequently asked questions: Provide instant responses to common queries, reducing the workload on human support teams. Provide instant responses to common queries, reducing the workload on human support teams. Schedule meetings: Use tools like Calendly to simplify appointment booking. Use tools like Calendly to simplify appointment booking. Process payments: Integrate with platforms such as Stripe to handle secure transactions. The adaptability and functionality of AI agents make them a valuable addition to any website, helping businesses save time and improve user experiences. 1: Build a Comprehensive Knowledge Base The knowledge base serves as the foundation of your AI agent, containing the information it uses to answer questions and perform tasks. A well-organized and detailed knowledge base ensures your AI agent delivers accurate and helpful responses. To create a robust knowledge base, you can: Upload documents: Include PDFs, Word files, or spreadsheets containing relevant information. Include PDFs, Word files, or spreadsheets containing relevant information. Copy and paste text: Directly input essential content into the platform for quick access. Directly input essential content into the platform for quick access. Link to external resources: Connect to website pages, Notion databases, or FAQ sections for additional context. For instance, a technical support business might upload product manuals, troubleshooting guides, and instructional videos. Organizing this data effectively ensures the AI agent can provide precise and timely assistance to users. Using AI Agents for Improved Customer Website Experiences Watch this video on YouTube. Enhance your knowledge on AI Agents by exploring a selection of articles and guides on the subject. 2: Select the Right AI Model Choosing the appropriate AI model is critical to the success of your AI agent. Different models, such as large language models (LLMs) like GPT40 Mini or advanced reasoning models, offer varying levels of complexity, cost, and functionality. When selecting a model, consider the following factors: Budget: Evaluate the cost of the model and ensure it aligns with your financial resources. Evaluate the cost of the model and ensure it aligns with your financial resources. Functionality: Determine whether the model can handle the specific tasks your business requires. Determine whether the model can handle the specific tasks your business requires. Customization: Use system prompts to define the agent's tone, role, and limitations, making sure it aligns with your brand identity. For example, if your AI agent needs to handle complex customer queries, a reasoning model may be more suitable. Customizing prompts allows you to fine-tune the agent's behavior, making sure it communicates effectively and maintains a professional tone. 3: Test and Refine Your AI Agent Thorough testing is essential before deploying your AI agent. This step ensures the agent performs as expected and meets user needs. Use a testing environment to simulate real-world interactions and evaluate its responses. During this phase, you should: Identify knowledge gaps: Update the knowledge base with additional information as needed. Update the knowledge base with additional information as needed. Refine system prompts: Adjust the agent's behavior to improve its accuracy and tone. Adjust the agent's behavior to improve its accuracy and tone. Test edge cases: Evaluate how the agent handles complex or unusual queries. For example, if the agent struggles to answer a specific type of question, you can add relevant data to the knowledge base or tweak its training parameters. This iterative process ensures the AI agent is ready for deployment and capable of delivering a high-quality user experience. 4: Integrate Tools for Enhanced Functionality Integrating external tools with your AI agent expands its capabilities and allows it to perform a wider range of tasks. Depending on your business needs, you can connect the AI agent to platforms such as: Slack: Assist team communication and collaboration. Assist team communication and collaboration. Stripe: Enable secure and efficient payment processing. Enable secure and efficient payment processing. Calendly: Simplify appointment scheduling for users. Additionally, you can use APIs or create custom actions to enable advanced functionalities. For instance, an e-commerce business might integrate its inventory management system, allowing the AI agent to provide real-time stock updates to customers. These integrations enhance the agent's utility and ensure it delivers value to both your business and its users. 5: Embed the AI Agent on Your Website Embedding the AI agent into your website is the final step in the integration process. This is typically achieved using an embed code, which allows you to add the agent as a chat bubble or a full-page iframe. To ensure a seamless user experience, consider the following: Customize the interface: Match the chat interface to your website's design by adjusting colors, fonts, and icons. Match the chat interface to your website's design by adjusting colors, fonts, and icons. Craft a welcome message: Create an engaging introduction to encourage users to interact with the agent. Create an engaging introduction to encourage users to interact with the agent. Test responsiveness: Ensure the interface works smoothly on various devices, including desktops, tablets, and smartphones. For example, a travel agency might design the chat interface to include quick links to popular destinations, making it easier for users to navigate and find relevant information. These customizations enhance usability and encourage user engagement. Monitor, Optimize, and Expand Your AI Agent Once your AI agent is live, ongoing monitoring and optimization are essential to maintain its effectiveness. Use analytics tools to track key metrics such as chat logs, confidence scores, and user satisfaction. These insights can help you: Identify improvement areas: Update the knowledge base or refine system prompts to address user feedback. Update the knowledge base or refine system prompts to address user feedback. Enhance performance: Adjust the agent's behavior to better meet user needs and expectations. Adjust the agent's behavior to better meet user needs and expectations. Expand deployment: Extend the agent's reach by integrating it with other platforms like WhatsApp, Instagram, or Slack. Regular updates and optimizations ensure your AI agent continues to deliver value over time, adapting to evolving business needs and user expectations. By taking a proactive approach to maintenance, you can maximize the benefits of your AI agent and solidify its role as a key asset for your organization. Media Credit: Skill Leap AI Filed Under: AI, Guides Latest Geeky Gadgets Deals Disclosure: Some of our articles include affiliate links. If you buy something through one of these links, Geeky Gadgets may earn an affiliate commission. Learn about our Disclosure Policy.
Forbes
3 days ago
- Business
- Forbes
The Differentiation Challenge: Turn Ordinary Into Extraordinary
You can transform the ordinary into extraordinary experiences for your customers. What if I were to ask you, 'Why would a customer buy from you instead of your competition?' In other words, 'What makes you different?' If I followed up with the rule that you can't say, 'We have great service,' or 'Our people make the difference,' because any one of your competitors might say the same thing, how would you answer? The key to this exercise is to be able to articulate true differentiation. Even better is when your customer experiences what you consider to be true differentiation and notices. Jamey Lutz, a consultant focusing on 'fueling irresistible corporate cultures,' has an interesting take on this idea. He refers to it as The Better Sameness Dilemma. In short, the experience is just a better version of what others put out there. It may be a little different because it's better, but it's just another—better—version of the same. Lutz believes that prioritizing incremental service enhancements, such as faster response times to phone calls and messages, shorter wait times and other standout customer service experiences, are important, but they won't be different enough to make you stand out as a leader in your industry. Lutz says most of these enhancements are about the transactions that happen within the experience. A typical journey map that details all the touchpoints where the customer interacts with your business is a great place to start, but you have to go further. Rather than just looking to optimize each touchpoint, play the 'What if?' game with the result being a new standout experience that is noticed and truly differentiates you from the competition. We played this 'game' in our own business. What if I charged 10 times more for a keynote speech? It's not that I would ever charge 10 times more (at least not today), but if I did, is there something I'm not doing or something dramatically different that my competition isn't doing that I could or should consider? Our process started with a team brainstorming session, where we looked at each touchpoint of our client's experience when booking me to speak at a conference. How could we optimize those touchpoints, such as response times to phone calls and emails, or how we send a contract? That's where we start—with basic touchpoints—but while optimizing those incremental experiences may make doing business with us better, all we're doing is creating, as Lutz calls it, The Better Sameness Dilemma. The key is to think differently, bigger—even crazier—to get ideas to consider. Hotels are a great example. There are various prices you can pay for a hotel. A hotel room should be clean and have a bed, a TV, a phone, etc. However, as a customer or guest, you have choices. You can stay at lower-priced or higher-priced hotels. There's a big difference between a Motel 6 and a Ritz-Carlton, and it's much more than the price. While both offer the same basic essentials of a hotel room, the experience surrounding those essentials is dramatically different, and most importantly, recognized by the guest. I recently saw Will Guidara speak about his book Unreasonable Hospitality, which is about how his restaurant Eleven Madison Park was named the No. 1 restaurant in the world on the annual list of the 'World's 50 Best Restaurants.' He explained how he took various touchpoints and played his version of the 'What if?' game. This exercise allowed him to transform the typical touchpoint of leaving a check at the end of the meal into one of the most memorable parts of his restaurant's dining experience. Looking at each of the touchpoints that guests experienced and finding ways to 'break the mold' from a typical restaurant visit allowed him to move beyond the Better Sameness Dilemma. Breaking away from the Better Sameness Dilemma means challenging conventional thinking at every customer touchpoint. By reimagining basic interactions with customers, you can transform the ordinary into extraordinary. In today's competitive world, differentiation isn't about being slightly better. It's about being different enough in ways that get customers to say, 'I'll be back!'
Zawya
6 days ago
- Business
- Zawya
Helm ranked among top solutions providers in sub-Saharan Africa
Intelligent customer experience company Helm has been recognised as the second-ranked Solutions Provider in sub-Saharan Africa in the latest SMARTIES Business Impact Index (BII), released in July 2025. This is a prestigious global ranking that identifies companies delivering the most significant real-world business results. Compiled annually by the Mobile Marketing Association (MMA), the BII recognises outstanding performance across all Smarties Awards competitions, factoring in both award level and market competitiveness. Helm's strong 2023 awards performance and continued focus on innovative, mobile-first marketing solutions secured its spot among the top agencies in the region last week. 'Being ranked among the top providers in sub-Saharan Africa is a badge we wear proudly,' says Stef Adonis, head of marketing at Helm. 'The results we've delivered on home soil are being recognised across the continent and beyond, showing that South African customer experience solutions are up there with the best. This ranking also reinforces our belief that solutions should be measured by real business impact.' The Smarties Awards are globally respected for showcasing data-driven creativity and mobile-first innovation. The programme is the first South African awards platform to contribute to global benchmarks like the WARC Media 100 and RECMA. This means that all Smarties winners now help shape global rankings of the world's most effective marketing efforts. In 2023 (the period in which the recent index was measured), Helm brought home an impressive collection of gold, silver and bronze awards across both local and regional Smarties programmes. These wins, and the strategic thinking and creative craft behind them, played a key role in securing the BII ranking and reflect Helm's continued focus on delivering bold, effective work in a fast-changing market environment. All rights reserved. © 2022. Provided by SyndiGate Media Inc. (
Yahoo
6 days ago
- Business
- Yahoo
Weave Announces Date of Second Quarter 2025 Financial Results and Conference Call
LEHI, Utah, July 18, 2025--(BUSINESS WIRE)--Weave (NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, today announced it will release its financial results for the second quarter 2025 after U.S. markets close on Thursday, July 31, 2025. Company management will host a conference call and webcast at 4:30 p.m. ET to discuss Weave's financial results and provide a business update. Individuals interested in listening to the conference call may do so by dialing (412) 902-1020 or toll-free at (877) 502-7186. The live webcast and a webcast replay of the conference call can be accessed from the investor relations page of Weave's website at About Weave Weave is the leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave's software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability. In the past year, Weave has been named an Inc. Power Partner, a G2 leader in Patient Relationship Management software, and a Top 50 Product for Small Business. To learn more, visit View source version on Contacts Investor Contact:Mark McReynoldsHead of Investor Relationsir@ Media Contact:Natalie HouseSenior Director of Content & Communicationspr@
